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Sell
Orders come in from your stores.
See step 5 in the Overview →Where orders come from
Orders are not created in Mossery — they arrive. Connected storefronts notify the app as each order is placed, and it is copied in with its lines, customer and totals. Arriving reserves stock against the order; it never deducts it. Wholesale orders ingest the same way, but wholesale locations are never sent inventory in return.
An order is stuck and you cannot tell why
An order counts as stuck when it is still unfulfilled fourteen days after it was placed. The app labels a reason and tests five in a fixed order: Missing SKU, Out of stock, Split shipment, Sync error, then Awaiting Shopify as the catch-all. Read the label first — it tells you whether the fix is yours or your storefront's.