Help & how-to

Everything this app does, in plain English. Search on the left, jump to a step, or open the Overview and walk the whole thing start to finish.

Stuck on something?

All 8 →

A page will not open, or the app keeps sending you somewhere else

Three different things look identical from the outside. Most often your role has not been granted the permission that page needs, and you land on a no-access screen. Second, two roles are mobile-only by design, so every desktop page bounces them to the mobile app. Third, any phone is sent to the mobile app whatever the role. Only the first is fixed by granting a permission.

You recorded a delivery and the stock level did not move

Recording a delivery posts the stock immediately, so a level that has not moved almost always means you are looking at a different location: a delivery lands where the purchase order said it would, not at your default warehouse. Next most likely, the receiving is still Awaiting post and never posted, or you are waiting on costing, which never changes quantity.

A stock count does not match what is on the shelf

A count posts the difference between what you counted and what the app believed when the session opened. It never overwrites. So a mismatch usually means the session belongs to another location, or lines were left blank and stayed at the system figure. Less often the session is stale, or units are in transit and still on the books where they left.

A page will not open, or the app keeps sending you somewhere else You recorded a delivery and the stock level did not move A stock count does not match what is on the shelf

Follow the stock

Open the Overview →

Overview — how it all fits togetherWalk the seven steps stock takes.

BuyDeciding what to order3 articles ReceiveGoods arrive, go on the books6 articles StoreWhere stock lives, and counting it6 articles MakeParts into finished goods7 articles SellOrders come in from your stores2 articles FulfilStock leaves. Only here1 article SyncStorefronts get the new number6 articles

Click a step to open it in the Overview, where you can walk all seven one at a time.

Look something up

Glossary Permissions What each status means Words we use All reference →

Mossery Ops · every stock movement in this app writes to a permanent ledger, so every number on these pages traces back to the event that created it.